Initial Setup
Ucharging offers world-class service products and support to meet your needs at every stage of the EV charging experience. From site planning to installation and set up, to ongoing care, when you choose Ucharging, you’re covered.
Initial Site Setup
Accurate site qualification, quality site preparation and professional installation are crucial for the ongoing reliability of your EV charging stations. To ensure your stations are installed with the highest quality standards at the lowest possible cost, Ucharging has partnered with a nationwide network of operations & maintenance (O&M) professionals to provide you with high-quality design and installation services. Our Ucharging trained and certified partners are contractually committed to offering the highest level of certified services at a competitive benchmarked price. Due to their advanced training and expertise, choosing a Ucharging O&M partner automatically qualifies your stations for Ucharging® Assure® on site maintenance and management plan purchases.
Initial Activation and Configuration
Ucharging solutions are versatile and can be customized to meet your charging goals. With the purchase of Ucharging Activation and Configuration service, a specialist will consult you directly to guide you in the set-up and activation of your stations. Based on your needs, we’ll set up all your charging policies as well, including pricing, access control, administration rights, advertisements and more. In addition, we’ll provide you with the kind of expert advice on best practices that comes from establishing and operating the world’s largest EV charging network.
Ongoing Support
Initial Activation and Configuration
ChargePoint offers best-in-class hardware and industry leading support. Our standard warranty is one year parts only when installed by a ChargePoint Certified Installer. We strongly recommend upgrading your standard warranty to Ucharging Assure maintenance and management plan for a comprehensive, turnkey, hassle-free station ownership experience.
ChargePoint Assure
Ucharging Assure is the most comprehensive EV station maintenance and management program in the industry. Assure enhances your standard parts warranty with dispatched labor at committed service levels to perform on-site repairs, as well as a long list of additional features. Should a charging station fail due to a manufacturing defect, the Ucharging Support team will come to your site to repair or replace the station. You may purchase up to five years of ChargePoint Assure coverage on Ucharging stations.
- 24X7 proactive station health monitoring
- Remote troubleshooting and support during business hours
- Unlimited software configuration changes
- Monthly reports and detailed quarterly reports of your station’s usage and performance metrics
- Coverage of labor for repairs typically not covered under standard warranty such as vandalism, abuse and accidents